Aura Business reports on the service operation from the records the desk and the engineers already create: how many calls came in, how long they stayed open, who closed them, what spares they consumed and which contracts are worth keeping.
Service reporting fails in most companies for one reason: the numbers are compiled separately from the work. Someone asks the desk for a call count, the desk types a sheet, and by the time it is ready it describes a month that has already gone.
In Aura Business the reporting is a by-product. The call was logged at intake, the engineer was dispatched from the desk, the job card was closed on the phone with spares recorded, the SLA timer ran on its own, and the invoice came from the closed job. Every figure a service head wants is already in those records.
What follows is the set of questions a service operation should be able to answer at any moment, and where each answer comes from. Nothing here is a benchmark or an industry claim; the figures are yours, drawn from your own calls.
Not knowing is manageable. Not being able to find out is what makes the month a guess.
The desk counts by scrolling a chat history, and the count changes depending on who does it.
A call that has been open for three weeks is invisible until the customer escalates it.
Repeat visits to the same asset for the same fault are never counted, so the pattern is never noticed.
Jobs per engineer per day is not recorded, so headcount decisions are made on the loudest complaint.
Parts leave stock without being booked to a job, so consumption cannot be traced to work done.
Contract revenue is known, the cost of serving each contract is not, so renewals are priced on last year's figure.
Customer, asset, fault and contract status captured when the call is logged, with the SLA clock started.
Assignment by skill and area gives every job a named owner and a time it was allocated.
Fault found, work done, spares consumed and the customer's signature, captured on site.
Resolution time and any SLA breach are recorded against the call without anyone calculating them.
Spares drop from inventory against the job, and chargeable work becomes a service invoice.
Volume, ageing, utilisation, consumption and contract performance are read from those same records.
Workflow: Calls logged per month are read next to jobs closed per engineer and the age of the open queue.
Result: The case for another engineer is made from the backlog, not the argument.
Workflow: Service history shows the same asset visited repeatedly for the same complaint within a short period.
Result: The root cause is investigated instead of the symptom being fixed again.
Workflow: The call count, engineer visits and spares consumed on that contract are placed beside what it billed.
Result: The renewal quote reflects the work the customer generates.
Workflow: Parts booked to job cards over a quarter show what actually moves, by product and by fault.
Result: Reorder levels are set from consumption rather than habit.
Running a desk, a spares store and a team of engineers.
Watching whether after-sales pays for itself.
Where contracts are the entire revenue line.
Preparing renewals with evidence in hand.
Setting reorder levels from real consumption.
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The platform records every visit against the asset, so repeat visits for the same fault are visible in service history and can be reviewed. Treat it as a pattern you can inspect rather than a single headline figure.
From jobs assigned and closed per engineer over a period, alongside route and roster load and attendance. It describes how work is distributed, not how hard anyone worked.
Calls, visits and spares are booked against the contract, so the cost of serving it can be read next to what it bills. See contract management.
Both. The owner dashboard gives the standing service views, and the reports engine produces cuts by customer, engineer, asset, product line or territory. Specific report layouts are agreed during setup.
No. Everything comes from the job card they already complete on the phone and from the desk's dispatch record. No separate reporting form is introduced.
Yes. Reports can be exported for board packs or for your accountant, and billing data can be exported to the accounting package. See Tally export.
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Founder-led · Chennai, India · Built and supported by the person who wrote it