Aura Business holds AMC, CMC, warranty, extended warranty and rate contracts in one register, links each to the assets and sites it covers, shows what each contract earns and costs, and puts every one on a renewal clock before it lapses.
Service contract management software keeps every maintenance agreement you have sold in one register, with its type, term, covered assets, visit entitlements and price, and then uses that register to decide how service calls are handled and when renewals are chased. Aura Business treats this as the revenue engine of the platform: the AMC and Service Contracts suite sits between the installed base on one side and the service desk and billing on the other.
The register is not limited to annual maintenance. It holds AMC, comprehensive CMC, manufacturer warranty, extended warranty sold by you, and rate contracts with government or corporate buyers, and each type carries its own rules about what a visit costs the customer and what it costs you.
The typical dealer knows roughly how many AMCs are running. Very few can say which ones are profitable, which lapse next month, and which hospital sites are covered by the same agreement.
An AMC and a CMC on the same customer are both called 'the contract', so spares are given away under an agreement that only covers labour.
A hospital group with six branches has one agreement, and the spreadsheet cannot say which serial at which branch is covered.
Visits, spares and travel are never added up against the contract price, so a loss-making CMC is renewed at the same rate.
The reminder is the customer's call about a breakdown on a machine whose cover ended two months ago.
A rate contract with a government buyer has fixed prices and an end date, and nobody checks either before quoting.
Choose the type, term, price, sites and the assets from the installed base it covers.
Set PM visits, response SLA, spares inclusion and exclusions per type.
Service calls and PM visits check the contract and close against it.
Visits, spares and labour accumulate as cost against the contract value.
The renewal engine surfaces expiring contracts with the rupee value at stake.
Quote the renewal from the record, invoice it, and start the next term.
Workflow: A hospital chain signs one CMC for forty monitors across five branches; each serial is attached to the contract with its branch, so a call from any site resolves to the same agreement.
Result: No branch is refused service and no branch is double-billed.
Workflow: At renewal, the contract shows visits made, spares consumed and labour hours against its price; the margin is negative.
Result: The renewal is quoted higher with the evidence attached, or converted to an AMC with spares billed separately.
Workflow: Manufacturer warranty on a batch of analysers ends next quarter; the renewal engine lists them with the customer contacts.
Result: The rep offers extended cover before the first out-of-warranty breakdown.
Workflow: A quotation to a government hospital pulls prices from its active rate contract and warns when the contract end date is near.
Result: Quotes match the agreed rates and the renewal is not missed.
AMC and CMC on critical care, imaging and lab equipment.
Warranty and extended warranty on their own installed base.
One agreement, many branches, many serials.
Rate contracts with fixed prices and hard end dates.
Compressors, panels and machines on annual cover.
Contracts across products from different principals.
Problem: A distribution business run entirely on WhatsApp and Excel.
Built: Field app, manager dashboard, GST billing and payment tracking.
Stack: React Native, Supabase, WordPress.
Problem: No online store or way to manage distributors.
Built: Storefront, distributor portal, quote-to-order and 253 SEO pages.
Stack: Supabase, JavaScript, Playwright.
Both are contract types with their own entitlement rules. An AMC usually covers labour and scheduled visits with spares billed separately; a CMC is comprehensive and includes spares. The type on the contract decides how a service call closes. See AMC vs CMC.
Yes. A multi-site contract attaches serials from different branches of the same customer, so a call from any branch resolves to the right agreement and the PM schedule is generated per site.
Every PM visit, breakdown call, spare part and labour entry that closes against the contract accumulates as cost. The contract view sets that against the contract value so you can see margin before you quote the renewal.
Contracts approaching their end date appear on the desk and the owner dashboard with the rupee value at stake, and WhatsApp reminders can go to the customer. Renewal prediction flags the ones most likely to lapse so the rep calls those first.
Yes. Manufacturer warranty and extended warranty sit on the same register and the same asset, so a service call shows all cover at once. See warranty management software.
Yes. A rate contract holds agreed prices and an end date; quotations to that buyer use those prices, and the end date is watched so the contract can be renewed or re-tendered in time.
Tell us how you work today. We will show you what the platform would look like for you, and give you a clear scope and timeline.
Founder-led · Chennai, India · Built and supported by the person who wrote it