Aura Business suits a dealership with hundreds of small clinics rather than a handful of hospitals: quick quotes to the dentist who decides alone, repeat consumable orders without a phone call, and a technician who reaches a dead chair the same day.
A dental dealer does not manage twenty large accounts. It manages hundreds of small ones, most of them a single practice where the dentist is the buyer, the user and the person who pays. There is no purchase committee and no tender, so the sale turns on how fast a quote arrives and how quickly a chair is fixed. Software for dental equipment dealers has to make hundreds of light relationships manageable rather than make one heavy relationship elaborate.
The money comes in two streams. Chairs, autoclaves, compressors, X-ray units and handpieces are bought occasionally and serviced often. Composites, burs, gloves and impression materials are bought again and again, in small orders, at thin margins. Aura Business gives the clinic a portal to repeat its own consumable order, gives the technician a route and a mobile job card, and gives the office one view of a great many small balances.
Nothing here is individually difficult. The difficulty is the number of them arriving at once.
Orders, prices and availability are all asked and answered by call, so two people are on the phone instead of selling.
The dentist cancels a day of appointments while waiting for a callback, and remembers it at renewal time.
Three calls in one neighbourhood are handled on three different days because nobody planned the route.
No single overdue amount is worth an argument, and together they are the working capital of the business.
A clinic that used to order every month stopped four months ago and nobody spotted it.
Chairs sold three years ago have no record of what cover they carry, so every service call starts with a search.
A dentist asks about a chair or an upgrade; the lead is created on the clinic account with the practice details.
A GST quotation is built from the catalogue on the spot and sent on WhatsApp while the interest is live.
The equipment is despatched with an invoice, and installation is a scheduled job with a signature on completion.
Consumables are repeated by the clinic on the customer portal, or by the rep on the mobile app during a visit.
A breakdown call is logged, the technician nearest that area is dispatched, and the job card records the fault and parts fitted.
Payment reminders go out on WhatsApp, and receivables ageing shows the whole book of small balances at once.
Warranty and contract end dates on each chair drive the renewal offer before the cover runs out.
Workflow: The clinic logs the fault, the ticket routes to the technician covering that area, and the job card closes with the part fitted and the dentist's signature.
Result: A day of appointments saved, and a customer who renews.
Workflow: The dispatch board groups the day's calls by area and builds the technician's route before the first visit.
Result: More jobs closed per technician per day.
Workflow: The account shows no consumable order for four cycles, so the rep adds it to next week's visit list.
Result: A lapsed customer is asked about before it becomes a lost one.
Workflow: Receivables ageing lists every overdue balance, and WhatsApp reminders go out in one batch with the invoice reference.
Result: Cash in, without a difficult phone call.
Chairs, compressors, autoclaves and imaging units.
Repeat materials ordered in small quantities.
Servicing chairs sold by other dealers.
Larger institutional orders alongside the clinic book.
One decision, many branches to deliver and service.
Problem: A distribution business run entirely on WhatsApp and Excel.
Built: Field app, manager dashboard, GST billing and payment tracking.
Stack: React Native, Supabase, WordPress.
Problem: No online store or way to manage distributors.
Built: Storefront, distributor portal, quote-to-order and 253 SEO pages.
Stack: Supabase, JavaScript, Playwright.
Yes. The customer self-service portal lets a practice repeat its previous order at its agreed prices and follow the despatch on a tracking page, which takes a large share of routine calls off your phone line.
The call is logged at intake, routed as a ticket, and dispatched to a technician who sees it on the mobile app. Offline mode means the job card can still be completed at a clinic with poor signal and syncs later.
That is the intended shape. Accounts, visits, orders and balances are listed and filtered by territory and by rep, and reminders are batched, so volume is handled in lists rather than one call at a time.
Yes. Each chair is an asset with a warranty end date, and annual or comprehensive contracts are recorded against it with preventive visits and a renewal offer raised before cover lapses. See service contract management.
Yes, that is a different product. Practices use clinic software for appointments, records and billing; see dental clinic management software. Aura Business is for the dealer supplying and servicing them.
Yes. The mobile app allows a GPS check-in at the practice, a visit note, a quotation or order raised on the spot, and a follow-up date, all of which appear on the account for the office to act on.
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Founder-led · Chennai, India · Built and supported by the person who wrote it