Aura Business gives every service engineer a mobile app for GPS check-in, attendance with location and selfie, the day's route, and a job card that works offline with photos and customer signature, while the office watches progress live on the web dashboard.
Technician tracking software shows the office where each field engineer is, which job they are on, and what they did there, through a mobile app the engineer carries. In Aura Business the app is the field half of the platform: GPS check-in at the customer site, attendance marked with location and a selfie, a route for the day, and a mobile job card that captures fault, work done, spares, photos and the customer's signature.
Tracking on its own annoys engineers and helps nobody. The app earns its place because it removes the paperwork: the job card replaces the carbon copy, the photo replaces the WhatsApp forward, and the signature replaces the argument about whether the visit happened. The office gets the same data live, without a phone call.
Engineers are honest and busy. The problem is that everything they do is recorded on paper, by phone, or not at all.
A hospital calls to ask when the engineer will arrive and the answer is a phone call to the engineer, who is on a ladder.
'Reached site' on WhatsApp at 9.40 am is not an attendance record, and payroll cannot use it.
Two engineers cross the city in opposite directions to jobs that were next door to each other.
Radiology and lab rooms often have no signal, so the app that needs internet is not used there.
Photos arrive on someone's personal phone and the customer signature is a scanned page, if it exists.
A ventilator call goes to whoever is nearest, not to the engineer trained on that model.
Marked in the app with location and selfie at the start of the shift.
The day's jobs in order on the app, assigned by the desk by skill and area.
GPS check-in at each site timestamps arrival against the SLA.
Fault, work done, readings, spares and photos captured, online or offline.
The customer signs on the phone and the job is marked done.
Everything reaches the desk, the asset history and billing when the phone reconnects.
Workflow: The desk sees the engineer checked in at the previous site forty minutes ago and the next job on their route is this hospital.
Result: An answer in seconds, without disturbing the engineer.
Workflow: The engineer fills the job card, takes photos and collects the signature offline in the MRI console room; it syncs from the car park.
Result: No paper, no re-entry, no missing record.
Workflow: The dispatcher filters by skill and the call is assigned to the engineer trained on that model, even if another is closer.
Result: First-visit fixes go up and repeat visits go down.
Workflow: Location-stamped attendance and leave feed the payroll inputs for the month.
Result: No reconciliation of chat messages against a register.
Engineers covering hospitals and labs across a region.
The same check-in and visit log for sales calls.
Installations and breakdowns at plants and sites.
Lifts, HVAC and fire systems with scheduled rounds.
Multi-brand engineers who need one app, not five.
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GPS check-in timestamps arrival at each customer site, and the HRMS suite includes GPS and field tracking for the office view. How continuous the tracking is can be set to suit your team and their consent, and is agreed during setup.
Yes. The job card, photos and signature are captured in offline mode and sync when the phone reconnects. Attendance and check-in also queue until a connection is available.
Yes. Elevate Aura builds the mobile app in React Native or Flutter for Android and iOS, and it can be published under your own branding. See field service app development.
Each engineer's profile records the models and brands they are trained on. When the desk dispatches a call, it can filter and assign by skill as well as by area and schedule, so specialised equipment goes to the right person.
Yes. Field visits with GPS check-in, visit notes and the activity feed are part of the CRM suite, so sales and service staff use one app with different screens based on role.
The engineer shows the completed job card on the phone and the customer signs on screen. The signed job card is stored on the asset's service history and can be shared with the customer as a PDF.
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Founder-led · Chennai, India · Built and supported by the person who wrote it