Aura Business takes a breakdown call from a hospital, dispatches the right engineer, records the job card and spares on the mobile app, watches the SLA clock, and turns the closed job into a contract entry or a GST service invoice, all against the serial number.
Medical equipment service management software is the system that takes a breakdown call from a hospital and carries it through dispatch, the technician's job card, the spares consumed, the SLA timer and the final invoice, then files every one of those steps against the serial number that was serviced. In Aura Business this runs across the Field Service and Ticketing suites, sharing one customer master and one installed-base register with sales, contracts and billing.
The value is in the loop rather than in any single step. A call that is logged but never dispatched, a job card that never reaches billing, or a spare fitted on site but never deducted from stock are the gaps a dealer quietly pays for every month. Here each stage hands off to the next, so nothing is typed twice and nothing is forgotten.
Most dealers already have engineers who fix things well. What they lack is a record of the fix that the office, the accountant and the hospital can all trust.
A ward sister messages the sales rep, who forwards it to an engineer. Nobody owns the call, and nobody can say when it was raised.
The engineer cannot see whether the machine is under warranty, AMC or CMC, so the visit is either given away free or billed to an angry customer.
The carbon copy stays in the van, the spares list is incomplete, and the office invoices from memory a week later.
The hospital brings a list of slow responses to the renewal meeting and you have no counter-record.
The same ventilator has failed three times this year and nobody noticed, because each call was a fresh ticket with no asset behind it.
The call is logged on the desk, from the customer portal, or by the rep on the app, against the asset.
The ticket shows warranty, AMC or CMC status and the SLA that applies.
An engineer is assigned by location, skill and schedule, and gets the job on the mobile app.
Fault, work done, readings, photos and spares are captured on site, offline if needed.
The customer signs on the phone and the job is marked done.
Covered jobs close to the contract; the rest become a GST service invoice with spares priced in.
The record sits on the serial number, ready for the next call, the audit and the renewal.
Workflow: The ICU logs a ticket on the customer portal at 11 pm; it lands on the desk with the SLA running and is assigned to the on-call engineer in the morning roster.
Result: The response time is on record and nobody argues about when the call came in.
Workflow: The ticket shows the monitor is under a comprehensive contract, so the engineer's spares and labour close to the contract instead of raising a bill.
Result: The hospital is not chased for money it does not owe.
Workflow: An out-of-contract analyser is repaired; the job card lists two spares and three hours; the office converts it to a GST service invoice before the engineer is back.
Result: Revenue that used to wait a fortnight is raised the day the work is done.
Workflow: The asset history shows the same fault code three times in a quarter, and the service head raises a replacement recommendation to the customer.
Result: A chronic problem becomes a sales conversation rather than a fourth free visit.
Monitors, ventilators, imaging and lab analysers across many hospitals.
Installation, commissioning and ongoing service on their own products.
Analysers that need fast turnaround because the lab stops without them.
Multi-brand maintenance contracts with hospitals and nursing homes.
Any trade where a breakdown call leads to a job card and a bill.
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Field service is the engineer's side: dispatch, route, mobile job card. Service management is the whole loop around it, including intake, SLA, contract coverage, spares, invoicing and asset history. Aura Business includes both; see field service software for the mobile side.
Yes. The customer self-service portal lets a hospital submit a ticket against its own equipment, and the ticket lands on your desk with the SLA timer already running. Calls can also be logged by your office or by a rep on the mobile app.
No. The mobile job card works in offline mode, so photos, readings, spares and the customer signature are captured inside a basement or a rural hospital and sync when the phone reconnects.
Every asset in the installed-base register carries its warranty, AMC or CMC status. The ticket shows that coverage, so a covered job closes against the contract and an uncovered one becomes a GST service invoice with spares and labour.
Yes. Spares recorded on the job card are deducted from serial or unit-level stock, so the warehouse figure reflects what left in the engineer's bag. See spare parts inventory software.
Aura Business is delivered on a 30-working-day framework where scope allows. Your customer list, installed base and open contracts are imported from Excel, your branding goes on the app and service reports, and support is direct from the founder who built it.
Tell us how you work today. We will show you what the platform would look like for you, and give you a clear scope and timeline.
Founder-led · Chennai, India · Built and supported by the person who wrote it