Aura Business gives Hyderabad's equipment distributors and device manufacturers one platform for hospital chain accounts, AMC and service across Telangana and Andhra Pradesh, inventory and GST billing, with remote onboarding from Chennai and support on WhatsApp.
Aura Business is the operations platform Elevate Aura builds for businesses that sell, install and service medical equipment, and Hyderabad companies use it through remote deployment from Chennai: scoping on a call, data migrated from Excel, training over screen-share, and support on WhatsApp from the founder who built it.
Elevate Aura has no office or staff in Hyderabad, and this page does not pretend otherwise. What it offers is a platform designed to be run without site visits, a fixed-scope project, and a direct line to the person responsible for it.
A Hyderabad distributor typically sells to the city's hospital chains and medical colleges while servicing equipment in district hospitals across Telangana and along the Andhra coast. The territory is wide and the service obligation follows the equipment wherever it went.
Hospital chains buy centrally and consume locally. One purchase committee at head office approves the equipment, one contract covers every branch, and the service call comes from whichever site the machine is in. Aura Business handles this with hospital accounts that hold departments and branches, multi-site contracts that attach serials at each branch, and a ticket that resolves to the right asset and agreement no matter which site raised it.
The two-state territory is a logistics and compliance problem as much as a sales one. Engineers based in Hyderabad cover calls hours away, spares travel with them, and an invoice to a hospital in Andhra Pradesh carries IGST while one to a Telangana hospital carries CGST and SGST. The Field Service suite dispatches by area and skill and gives engineers an offline job card for hospitals with poor signal; the GST Billing suite decides the tax split from the customer's place of supply and raises e-way bills for consignments crossing the border.
The city's growing device manufacturing base has the manufacturer's version of the same problems: dealers in several states, demo units on loan, and an installed base that needs to be visible by dealer and territory. The CRM and Portals suites cover doctors and decision-makers, sample tracking, territory targets, a dealer order portal with UTR payments, and the installed-base register.
Workflow: A chain's contract attaches forty serials across branches in Hyderabad and two district towns; a call from any branch shows the same cover and SLA.
Result: Every branch is served under the agreement, and none is billed twice.
Workflow: The engineer drives three hours, completes the job card and collects the signature without signal, and it syncs on the way back.
Result: The record exists the same day, not after the next office visit.
Workflow: The customer's GSTIN and delivery address put the supply in Andhra Pradesh; the invoice applies IGST and the e-way bill is generated before dispatch.
Result: No correction, no held consignment.
Workflow: Every installed serial carries the dealer and district; the reports engine groups installations and warranty status by both.
Result: Dealer reviews and service planning use the same list.
No. Elevate Aura works from Chennai and serves Hyderabad remotely: cloud deployment, screen-share onboarding and WhatsApp support. In-person work is offered in Chennai and in parts of Tamil Nadu reachable by travel.
Yes. A multi-site contract attaches serials at any number of branches regardless of state, and the service ticket resolves to the right agreement from the asset. Billing for the contract follows the customer's GST registration and place of supply.
The mobile job card runs in offline mode. Fault, work done, spares, photos and the customer signature are captured on the phone and sync when it reconnects. See the technician app.
Yes. The tax split is decided by place of supply from the customer record, and e-way bills are raised from the invoice or challan for consignments that cross the state border. See GST billing software.
Yes. Aura Business plans are by module count, 15, 47 or all 87, with unlimited users on every plan. Many distributors start with CRM, billing and AMC and switch on field service, inventory and portals later.
Ragul Sekar, the founder who builds and runs the platform, on WhatsApp and phone. There is no ticket queue between you and the person who can fix the issue.
Tell us how you work today. We will show you what the platform would look like for you, and give you a clear scope and timeline.
Founder-led · Chennai, India · Built and supported by the person who wrote it