Aura Business suits a distributor whose customer is a factory: machines registered plant by plant and line by line, breakdown calls answered against what a stopped line costs, planned maintenance fitted into shutdown windows, and critical spares held where they are needed.
An industrial equipment distributor sells into plants, and a plant does not measure a fault in inconvenience. It measures it in stopped production. That single fact reorders the software requirement: the asset has to be findable by plant and by line, the call has to be timestamped and answered against a promise, the engineer has to arrive with the right part, and the whole thing has to be evidenced afterwards because the customer's maintenance head reports on it.
Around the breakdown sits ordinary distribution work: quotations to a purchase department, machines supplied and commissioned, annual contracts, planned maintenance scheduled into the plant's shutdown windows, and a spares business that is often larger than the machine business. Aura Business holds all of it on one platform with a mobile app for engineers who work in places with no network.
Industrial customers are unforgiving about response and indifferent to excuses about paperwork.
The caller says a pump in the packing hall. Without a plant-wise register, identifying the machine is the first half hour.
The fault could have been guessed from the service history, but the history is in an old job book.
The plant has shutdown windows twice a year, and your preventive visits are not scheduled against them.
Gate entry, safety induction and work permits are arranged on arrival rather than before the visit.
A critical part sits in a warehouse eight hours away from the plant most likely to need it.
One group with four plants is handled as four unrelated customers, so nobody sees the whole relationship.
Quotations to the purchase department from the catalogue, with the plant's technical contacts on the account.
Installation and commissioning jobs at the plant, closed with photo proof and the maintenance head signature.
The machine enters the asset register with its plant, line, serial number, warranty end and running hours basis.
An annual or comprehensive contract is recorded with its response commitment and the planned visit count.
Preventive schedules are raised by date or by running hours, and aligned to the plant's shutdown windows.
A breakdown call is logged, an engineer with the right skill is dispatched, and the job card is filled offline on the shop floor.
Response times, downtime, parts consumed and contract profitability are available per plant and per group.
Workflow: The caller names the plant and the line; the asset register returns the machine, its serial, its contract and its last three jobs.
Result: The engineer leaves knowing the likely fault.
Workflow: Schedules for that plant are grouped and planned into the shutdown window agreed with the maintenance head.
Result: Planned work without stopping production twice.
Workflow: Parts consumption history shows which items fail on that model, and stock is held at the warehouse nearest those plants.
Result: Hours saved on the response that matters most.
Workflow: Four plants sit under one account with a multi-site contract, and reporting rolls up across them.
Result: A commercial conversation with the head office, based on the whole picture.
Capital machines sold and serviced across a region.
High-population assets with running-hour maintenance.
Equipment spread across plants and warehouses.
Maintenance contracts without a machine sales arm.
Repeat industrial supply against plant indents.
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Yes. Each asset carries its customer, site and location detail, so a group with several plants can be navigated from the group down to a specific machine on a specific line, with its contract and service history attached.
Yes. Preventive maintenance can be scheduled on a calendar basis or on meter and usage readings, which suits machines whose service interval depends on hours run rather than months elapsed.
Yes. The mobile job card works offline: the engineer records the fault, parts fitted, photographs and the customer signature, and the job syncs when the device regains a connection.
Yes. Multi-site contracts hold assets across a group's locations under one agreement, while each site keeps its own visit schedule and service history. See service contract management.
No. The platform is built for any trade that sells, installs and services, and the same modules serve industrial, electrical and building products distributors. The medical work is simply where most of the shipped experience is.
Contract profitability compares what a contract invoiced against the visits and parts consumed under it, so a contract that costs more to honour than it earns is visible before you quote the renewal.
Tell us how you work today. We will show you what the platform would look like for you, and give you a clear scope and timeline.
Founder-led · Chennai, India · Built and supported by the person who wrote it