Aura Business fits the Kerala pattern of a great many hospitals within short driving distances: several service calls a day per engineer, AMC contracts that renew constantly, job cards closed on the phone and GST billing behind them, set up remotely from Chennai.
Aura Business is an operations platform for companies that sell, install and service medical equipment, and Kochi businesses run it remotely. Scope is agreed on a call, your spreadsheets and contract lists are migrated, staff are trained over screen-share, and the WhatsApp number you message afterwards belongs to the founder who built the system.
Elevate Aura has no office, employee or local phone number in Kochi or anywhere in Kerala. Deployment is on the cloud and support is remote, with travel considered only where a project genuinely warrants it.
Kerala's difficulty is not distance. Hospitals, nursing homes, diagnostic centres and laboratories sit thickly along the corridor through Kochi, and a dealer here can have more customers inside an hour's drive than a dealer elsewhere has in a whole state. That density changes what the software has to be good at.
When travel is short, the constraint becomes how many jobs an engineer can actually complete and record in a day. Calls arrive through the day, a technician is dispatched from wherever he is, and the job has to be closed properly on site before the next one begins. The mobile job card takes the fault, the work done, the spares fitted, photographs and the customer's signature on the phone, and the spares consumed drop out of stock at once. Where the engineer is inside a basement scan room without a signal, the card is held offline and syncs later.
The second consequence of density is contract volume. A dealer with a great many hospital customers close together tends to carry a great many AMC and CMC contracts, and those lapse quietly unless something watches them. The contract renewal engine lists cover that is expiring, the AMC revenue and leakage dashboard shows what lapsing contracts are worth in rupees, and preventive maintenance schedules are raised per asset so the promised visits actually happen rather than being remembered at renewal time.
With customers packed together, routing by area is more valuable than routing by distance. Technician route and schedule planning groups breakdown calls and due maintenance visits so a morning covers a cluster of hospitals rather than crossing the city twice, and skill-based allocation sends the engineer who is trained on that machine. Service history per asset is on the phone before the engineer knocks, so a repeat fault is recognised as a repeat.
Most of what a Kochi dealer invoices is within Kerala and carries CGST and SGST, with IGST when the supply leaves the state. The sharper question at the service desk is whether a call is under warranty, under contract or chargeable, because that decides whether a service invoice follows the job card. The platform shows the cover against the serial at intake, raises the service invoice from the closed job card, and keeps the outstanding in receivables ageing with WhatsApp reminders.
Workflow: Calls are dispatched to the engineer nearest the cluster, and each job card is completed and signed on site before the next call is opened.
Result: The day's work is recorded by the time the engineer gets home.
Workflow: The renewal engine lists cover expiring next month with its value, and the service head reviews it with the visit history for each customer before calling.
Result: The renewal conversation happens early and with evidence.
Workflow: The engineer fills the job card offline in the basement, adds photographs and the signature, and the record syncs when the phone reaches the corridor.
Result: No paper pad and no re-entry at the office.
Workflow: The call was outside contract cover, so the closed job card raises a service invoice with the spares fitted and labour, and it enters receivables ageing.
Result: Service revenue stops leaking out through forgotten billing.
No. Elevate Aura is a Chennai studio with no office, staff or local number in Kochi or elsewhere in Kerala. Deployment is on the cloud, training is by screen-share and support is on WhatsApp. Travel is possible where a project warrants it.
Yes. Calls and scheduled maintenance visits appear on the engineer's phone for the day, each with its asset history, and each job card is closed on site with spares, photographs and a signature before the next is started.
The field app works offline. The job card, photographs and signature are stored on the device and synced when the connection returns, so nothing has to be written down and typed again later. See mobile job card software.
Every contract carries its assets, cover period and value, and the renewal engine lists what is expiring so it can be sold before it lapses, with the rupee value of lapsing cover shown on the dashboard. See service contract management.
When a call is logged against the serial, the platform shows whether the asset is under warranty, under an AMC or CMC, or uncovered, so the desk knows at intake whether a service invoice will follow the job.
Yes. All plans carry unlimited users and differ only by module count, 15, 47 or all 87. Engineers, coordinators and the owner each get a login with role-based access and an audit log.
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Founder-led · Chennai, India · Built and supported by the person who wrote it