Aura Business runs the analyser and everything that follows it: the reagent and consumable pull-through the placement was justified by, the calibration and quality control visits due on each machine, and the breakdown response a working laboratory cannot wait out.
A diagnostic equipment supplier rarely makes its living on the analyser. The instrument goes into a pathology lab, a hospital lab or a collection centre, and what follows it is a stream of reagents, controls, calibrators, cuvettes and rotors that only you supply. Software for this trade has to connect the placed machine to that stream, so every analyser on your books shows the consumables it should be consuming and whether the lab is actually ordering them.
The second half of the job is uptime. A lab with a dead analyser cannot report samples, so it sends the work elsewhere and stops ordering your reagents that week. Aura Business keeps the asset register, the calibration and quality control visit schedule, the breakdown call clock and the consumable order history on the same record, so a drop in reagent orders and a rise in service calls are visible as the connected problem they usually are.
Placement decisions are made on a consumption forecast. Very few suppliers ever check the forecast against reality on a specific machine.
An analyser was placed on the promise of monthly reagent volume, and nobody can say whether that lab has ordered any of it since March.
Cold-chain stock is ordered in a large lot, sits past its date in the warehouse and is scrapped, because batch dates live on cartons rather than in a system.
Each instrument needs periodic calibration and QC verification. The schedule exists in an engineer's diary, so it runs late until the lab complains.
A call comes to a mobile number. Whether an engineer reaches the lab today depends on who picked up, not on what the contract promised.
The same lab sends the same reagent list by WhatsApp every month and someone types it into an invoice every month.
The instrument, the contract, the reagent orders and the service cost sit in four places, so nobody knows which placements pay.
The analyser is despatched and installed, and the serial number enters the installed base against that laboratory and its site.
The reagents and consumables that run on that model are linked to the asset, with the ordering pattern the placement assumed.
Calibration, quality control verification and preventive visits are raised against the machine on a date or usage basis.
Repeat reagent orders come through the customer portal or the field rep, priced from the agreed list, batch and expiry picked at despatch.
A breakdown call is logged, an engineer is dispatched, the job card records the fault and any part fitted, and the response clock is on the record.
The dashboard shows reagent orders, service cost and contract value per analyser, so a quiet placement is spotted while it can still be recovered.
Workflow: The analyser record shows no consumable order for two cycles while two breakdown calls were logged in the same period.
Result: The area manager visits before the lab moves the work to another supplier.
Workflow: Batch and expiry tracking surfaces a reagent lot nearing its date, and despatch picks that lot for the next order to a high-volume lab.
Result: Stock is sold rather than scrapped.
Workflow: The preventive schedule raises the calibration and quality control visit, the engineer completes the checklist on the mobile job card and captures the operator's signature.
Result: The lab has the record its own quality review asks for.
Workflow: The lab manager opens the portal, repeats last month's reagent list, and the order arrives priced and ready for despatch.
Result: No re-keying, and an order history that can be forecast against.
Biochemistry, haematology and immunoassay platforms placed in labs.
Instruments inside a hospital lab, where the biomedical team is also involved.
Many small devices across collection centres and clinics, each with its own strips or cartridges.
No instrument of your own, but the same expiry, cold-chain and repeat-order discipline.
Supplying reagents onward in a territory under a national principal.
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Yes. The instrument is an asset with a serial number and a site, and the consumables that run on it are linked to it, so the record shows what that laboratory has ordered and when the last order was placed.
Every lot is received with its batch number and expiry date, stock is held by batch, and alerts surface lots approaching their date. Despatch can pick the oldest usable lot, and returns of short-dated stock are recorded with a credit note.
Yes. Preventive maintenance schedules carry their own calibration and compliance checklists, so a calibration visit raises its own job with its own checklist rather than being folded into a breakdown call.
Yes. The service call is logged at intake, dispatch and completion are stamped on the job, and SLA definitions on the contract show whether the response commitment was met. See SLA management software.
Yes. The customer self-service portal lets the lab repeat a previous order at its agreed prices and follow the despatch on an order tracking page. Larger suppliers give sub-dealers the distributor order portal instead.
Contract profitability compares the contract value and reagent revenue on an instrument against the visits and parts consumed on it. That is the number that tells you whether a class of placement should be repeated.
Instruments sold to research and clinical labs.
Fast-moving stock and expiry.
Lot control end to end.
Calibration and PM schedules.
Every machine you have placed.
What an SLA means in service.
Capital sales, installation, high-value AMC.
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