HIMS runs OP, IP, theatre, ICU, pharmacy, laboratory, imaging and billing for Bangalore hospitals, clinic groups and nursing homes, deployed remotely from Chennai with training designed to be repeated as staff change.
HIMS is a hospital and clinic platform covering registration, appointments and tokens, the clinical record, pharmacy, laboratory, inventory, wards, theatre, ICU, imaging and billing, and Bangalore hospitals use it through remote deployment from Elevate Aura's studio in Chennai. Scoping happens on a call, existing patient and item data is migrated, training runs over screen-share across shifts, and the system is live in 30 working days where scope allows.
Bangalore is not a day trip from Chennai in the way Vellore or Trichy are, so there is no pretending that someone will drop in on a Tuesday. Elevate Aura has no Bangalore office, no local engineer and no Karnataka support number. Setup and training are delivered remotely, travel is possible when a project genuinely warrants it and is agreed in advance, and ongoing support is remote and on WhatsApp with the founder who built the platform.
Bangalore carries an unusually dense layer of private hospitals, specialty centres, polyclinics and standalone clinics, sitting next to large institutions and serving patients from across Karnataka and well beyond it.
For software that density matters less than what it does to the operators. A successful clinic in Bangalore rarely stays single-site. It opens a second location, then a third, and discovers that its practices were never written down anywhere except in the habits of the people at the first desk. Rates differ between branches. A patient registered at one is a stranger at the other. The owner asks a simple question, how many consultations and how much collection yesterday, and gets three answers assembled by three people.
The second Bangalore-specific pressure is churn. Front-office and support staff move between employers more readily than in smaller cities, and a system that only works because a long-serving receptionist knows its quirks is a liability. So the emphasis during a Bangalore rollout falls on repeatability rather than on a clever go-live.
Workflow: The receptionist searches by mobile number, finds the existing UHID and opens the previous consultation and results.
Result: One record per person, not one per location.
Workflow: She is given a role, a fixed registration screen and the recorded training, and does live entries with supervision on day one.
Result: The desk does not depend on a single long-serving person.
Workflow: The dashboard shows OP and IP numbers, bed occupancy and collections without anyone being asked to compile them.
Result: A question answered in the app rather than by a phone call to each branch.
No. Elevate Aura is in Chennai, with no Bangalore office, staff or local number. Setup and training are delivered remotely over video and screen-share, travel is possible when a project warrants it and is agreed beforehand, and ongoing support is remote and on WhatsApp.
It works when the training is hands-on rather than a demonstration: your staff do the live entries while we watch over screen-share, across shifts. Sessions can be recorded so later joiners are taught the same way, which matters more in Bangalore than a one-off visit would.
One system. Patients, rates, doctors and stock are configured so a record created at one location is readable at another, and the dashboard reports each branch and the group. How locations share data is settled during scoping.
Yes. Cash, insurance, TPA claims and corporate credit billing run on the same admission alongside GST on billable items. See insurance and TPA billing and corporate credit billing.
Yes. Modules are switched on selectively, so a polyclinic can run registration, EMR, e-prescription, pharmacy and billing without carrying ward, theatre or ICU screens. See polyclinic management software.
Live in 30 working days where scope allows, with the scope fixed at the start and data migration, branding and training inside that window. Afterwards, support is remote and on WhatsApp directly with the founder who built and runs the platform.
Tell us how you work today. We will show you what the platform would look like for you, and give you a clear scope and timeline.
Founder-led · Chennai, India · Built and supported by the person who wrote it