Physiotherapy is sold and delivered as a course. HIMS books the recurring slots, records a note and attendance at each session, and bills the course as a package that is drawn down session by session rather than charged again at every visit.
Almost every clinic system is built around an episode: the patient arrives, is seen, is billed and goes home. Physiotherapy does not work that way. The patient is assessed once and then attends ten or twelve times on a repeating slot, often paying for the whole course at the start. The unit of work is the course, and the questions that matter are how many sessions are left, whether the patient is turning up, and what was done at each one.
HIMS is configured for that. Appointments are booked as a repeating series on a therapist's roster instead of one at a time. Each session carries its own note and its attendance against the same patient record. Billing uses package billing, so the course is charged once and sessions are recorded against it rather than generating a fresh bill each afternoon. How the remaining balance of sessions is presented at the desk is agreed during scoping.
The clinic sells a course, then manages it one afternoon at a time.
The patient carries a card with ticks on it, and the clinic has no count of its own.
A course is paid for up front, so the takings and the treatment delivered fall in different months with nothing linking them.
Booking a repeating appointment means writing the same name in the diary twelve times and correcting it every time something moves.
A patient stops attending after session four and nobody notices until the card turns up.
Rooms and hands are limited, and the diary cannot show who is free when a patient wants to reschedule.
The patient is registered under a UHID and the first consultation is recorded on the record.
A package of sessions is raised against the patient with the payment recorded.
The sessions are booked ahead on the therapist's roster as a repeating series.
Attendance is marked and a short note is recorded against that session on the same record.
A missed session is moved to a free slot on the roster instead of disappearing.
The record shows the sessions delivered and the notes across them, and a further course can be raised.
Workflow: The series is placed on the therapist's roster in one action rather than written out by hand.
Result: The diary matches what the patient was promised.
Workflow: The package is billed once and each attended session is recorded against it.
Result: The desk can answer how many sessions remain.
Workflow: Missed sessions show against the course, so the desk sees a drop-out while the course is still open.
Result: A call goes out at session five, not at the end.
Workflow: A course is raised on the same patient record that carries the surgery and the operation notes.
Result: Rehabilitation stays attached to the case it came from.
Workflow: Each therapist has a roster, so the desk books into real free time rather than guessing.
Result: The scarce resource is scheduled instead of argued over.
Standalone practices with repeating patients.
Therapy running after discharge.
Assessment, course, review.
Rooms and therapist time to allocate.
Treating patients and running the business.
No. HIMS is a general hospital system configured for the way a physiotherapy clinic works, which is courses of sessions, repeating slots and packages paid in advance. It is not a specialty product, and any specialty-specific requirement is settled during scoping.
Yes. The course is raised as a package against the patient and billed once, with sessions recorded against it as they are delivered. How the remaining balance is shown at the desk is agreed during scoping.
Yes. Sessions are booked as a repeating series on the therapist's roster, and an individual session can be moved without disturbing the rest of the course.
Yes. Each session carries a note and its attendance against the same patient record, so the whole course reads in sequence rather than as loose sheets.
Yes. It is the same platform, so a course of therapy sits on the record that already holds the admission and the surgery. See orthopaedic hospital software.
Yes. WhatsApp reminders can go out before a session with templates agreed at setup, and the patient app shows upcoming sessions. Missed sessions appear on the list for the desk to follow up.
The whole platform.
For outpatient-only practices.
Rosters, slots and booking.
Courses charged as one item.
Where the referrals come from.
Recurring day attendances.
Residential courses and therapy rooms.
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