HIMS runs OP and IP registration, EMR, pharmacy, laboratory, inventory, wards and GST, insurance and TPA billing for Coimbatore hospitals, nursing homes and clinics, with the setup and the front-desk training done in person by travel from Chennai.
HIMS is the hospital system Elevate Aura builds in Chennai, and Coimbatore is near enough that the parts of a rollout that go badly over a phone call are done at your hospital instead. Chennai to Coimbatore is a day by road or an overnight train, so the workflow study, the decision about which modules go live first and the training of the people at the registration and billing counters happen with your staff in the room.
There is no office, no engineer and no support desk in Coimbatore. Once the hospital is live, the platform is supported remotely and on WhatsApp by the person who built it, and a further visit is arranged only when something genuinely needs someone standing there.
Coimbatore treats its own city and also draws steadily from Tiruppur, Erode, the Nilgiris and across the Kerala border, and that mix is what shapes the front desk.
A large share of the OP list is people who have travelled in for the day. They want the consultation, the investigation, the scan and the bill finished in one sitting, because there is a bus or a train to catch back. That is a software problem as much as a staffing one: the token queue has to be visible, the laboratory result has to come back onto the same record rather than as a printout carried between counters, and the bill has to be assembled as the visit happens rather than reconstructed at the end of it.
The city also holds everything from multi-specialty hospitals with wards, theatres and an ICU down to single-specialty units and nursing homes with two counters and no IT person. The same platform serves both because modules are switched on rather than bought whole, and because the training is pitched at the staff who will actually use it.
A meaningful part of admissions in the cluster are settled by an insurer or a TPA rather than by the patient at the counter. That changes what the software has to hold: the payer and the approval on the admission, the itemised bill drawn from the record, and the claim raised from the same place rather than compiled by hand from three files. See TPA and insurance billing for how a claim is assembled.
Workflow: Token at registration, consultation on the record, laboratory and imaging ordered from the same screen, results back on the encounter, bill closed at one counter.
Result: The day finishes in one visit rather than two.
Workflow: Registration, billing and pharmacy go live first; wards and laboratory follow once the team is comfortable.
Result: Nothing is switched on that nobody has been trained to use.
Workflow: The payer and approval sit on the admission, charges accumulate on the encounter, and the claim is raised from the bill the record produced.
Result: The claim file is assembled from one place instead of three.
Workflow: Go-live day is spent at your front desk with your own staff raising real registrations and real bills while someone watches over their shoulder.
Result: The hospital goes live having already used the system.
Yes, for the workflow study and for go-live training. Elevate Aura is a founder-led studio based in Chennai, and Coimbatore is reachable for a day or two on site. There is no local office and no local staff, and support after go-live is remote and on WhatsApp.
The founder who builds the system does the training, on your own data, at your counters. The session can be recorded so that staff who join later are taught the same way rather than by word of mouth.
You message or call on WhatsApp and it is looked at remotely, usually over a screen share. Be clear about what that means: it is fast, and it is remote. Nobody walks into your hospital within the hour, because there is no Coimbatore team.
Yes. The same platform scales down, and modules are switched on selectively. See nursing home software and clinic management software for the smaller configurations.
Yes, and many do. Pharmacy, laboratory, wards and imaging are added afterwards without migrating anything, because they attach to the same patient record you started with.
Live in 30 working days where scope allows, with scope fixed at the start. Data migration, branding, the on-site training and the first week of hand-holding sit inside that window.
Clinical and billing in one.
Tokens, queues and consultation.
Smaller IP-led setups.
Claims from the record.
On-site, where the studio is.
Imaging on the same record.
For single and group practices.
Western Tamil Nadu catchment.
Tell us how you work today. We will show you what the platform would look like for you, and give you a clear scope and timeline.
Founder-led · Chennai, India · Built and supported by the person who wrote it