HIMS runs OP and IP registration, EMR, pharmacy, laboratory, wards, theatre and billing with insurance and TPA claims for hospitals and nursing homes in Tiruchirappalli, with setup and counter training done in person by travel from Chennai.
HIMS is the hospital platform Elevate Aura builds in Chennai, and Trichy is close enough that the parts of a rollout which fail over a phone call are done at your hospital instead. The studio travels for the workflow study, for the decision about which modules go live first, and for the training of the staff at registration, pharmacy and billing.
Be clear about the rest. There is no Elevate Aura office, engineer or phone number in Trichy. After go-live the system is supported remotely and on WhatsApp by the person who built it, and a further visit is arranged only when something genuinely needs a person standing there.
Tiruchirappalli sits at the centre of the state and at the centre of its rail network, and its hospitals carry the consequences of both.
A hospital here is not treating one city. It is treating Thanjavur, Pudukkottai, Karur, Perambalur, Ariyalur and the villages between them, because Trichy is where the roads and the trains already go. A large part of the OP list arrives in the morning having travelled, and intends to be on the way home by evening. The same person may be back in three months, or not for three years, and will arrive with no file and a half-remembered account of what was done last time.
That makes the patient record, rather than the billing counter, the thing the hospital depends on. One UHID per person, the previous admission visible when they return, the discharge summary and the laboratory result retrievable from a name and a phone number. Where records live on paper in a district hospital's store room, the returning patient is effectively a new patient every time.
Trichy hospitals also take referrals from smaller units across the belt, and the referring doctor usually never sees the patient again in person. The report has to reach him. With imaging on AuraPACS inside the same record, the study and the signed report go out as a secure link over WhatsApp, with no login for the referrer, while the admission itself stays on the hospital's own record.
Workflow: The front desk finds the existing UHID from a name and a phone number, and the earlier admission, discharge summary and investigations open with it.
Result: A returning patient is not registered twice.
Workflow: The study and the signed report leave as a secure WhatsApp link the referring doctor opens without a login, while the record stays with the hospital.
Result: The referrer is answered without a courier.
Workflow: Token at registration, consultation on the record, lab and imaging ordered from one screen, results back on the same encounter, bill closed at one counter.
Result: One visit instead of a second journey.
Workflow: Registration, billing and pharmacy go live first, with beds, theatre and laboratory switched on once the team is comfortable.
Result: Nothing runs that nobody has been trained on.
Yes. The workflow study and the go-live training are both done at your hospital. Elevate Aura is a founder-led studio in Chennai and Tiruchirappalli is reachable for a day or two on site by road or train. There is no local office and no local staff.
Remote, on WhatsApp, usually over a screen share, from the person who built the system. That is fast, and it is remote. Nobody walks into your hospital within the hour, because there is no team in Trichy.
It raises the value of registration discipline. One UHID per person means a patient returning after a long gap arrives with their earlier admissions, results and summaries attached, rather than being entered again as a new case.
Imaging studies and signed reports can be shared as a secure link over WhatsApp, with no login needed by the referrer or the patient. The record itself stays inside the hospital system with role-based, audited access.
Yes. The platform scales down because modules are switched on selectively. See nursing home software and small hospital software for the lighter configurations.
The framework is live in 30 working days where scope allows, and the scope is fixed before work starts. Migration of your data, your branding, the training visit and the first week of hand-holding all sit inside it.
Tell us how you work today. We will show you what the platform would look like for you, and give you a clear scope and timeline.
Founder-led · Chennai, India · Built and supported by the person who wrote it