HIMS runs OP and IP registration, EMR, pharmacy, laboratory, wards, theatre and billing with insurance and TPA claims for hospitals and clinics in Puducherry, set up and taught in person by travel from Chennai.
HIMS is the hospital platform Elevate Aura builds in Chennai, and Puducherry is close enough down the coast that the parts of a rollout which go badly over a call are done at your hospital instead. The workflow study, the choice of which modules go live first and the training of the registration, pharmacy and billing counters all happen with your staff present.
There is no Elevate Aura office, engineer or phone number in Puducherry. Once the hospital is live, the platform is supported remotely and on WhatsApp by the person who built it, and a further visit is arranged only when something genuinely needs a person standing there.
Puducherry is compact, but its hospitals are not treating only the people who live inside it.
A steady share of the daily OP list travels in from Villupuram, Cuddalore and the villages along the East Coast Road, because the hospitals here are the nearest ones worth the journey. The territory itself is also split into pockets that sit some distance apart, so a hospital's own patients are not all a ten-minute drive away either. What follows from that is an OP day built around people who want to be finished in one sitting, and an appointment desk that has to be reachable by phone and on WhatsApp rather than only in person.
The mix of institutions is broad: teaching-scale hospitals, private nursing homes, specialty clinics and diagnostic centres, often within a few streets of one another. Patients move between them, which is exactly when records go missing. A patient investigated at a diagnostic centre and admitted at a nursing home arrives with a printout and nothing else, and the hospital re-enters everything.
Inside a single institution the answer is a structured record built on one UHID, with the laboratory result, the imaging study and the prescription landing on the same encounter rather than being carried between counters. Where imaging matters, AuraPACS sits on the same record and the study and signed report can go to the referring doctor as a secure WhatsApp link, no login required. For a referral out, the discharge summary and the results are all in one place to hand over.
Billing is GST-native throughout, with cash, insurance and TPA settlement on the same bill. If your hospital has payer arrangements that differ from the usual pattern, raise them on the call so the configuration is agreed before go-live rather than after.
Workflow: Token at registration, consultation on the record, laboratory and imaging ordered from one screen, results back on the same encounter, bill closed at one counter.
Result: The visit finishes before the bus home.
Workflow: The patient is registered once on a UHID, the outside report is attached to the encounter, and everything done afterwards stays on the same record.
Result: Nothing is re-entered from a printout.
Workflow: Appointments are booked against the doctor's roster and reminders go out over WhatsApp Business rather than by a staff member ringing each patient.
Result: Fewer no-shows without more phone calls.
Workflow: Insurer, TPA and approval are recorded on the admission, and the itemised bill the record produces becomes the claim.
Result: The claim is assembled from one place, not three.
No. Elevate Aura is a founder-led studio in Chennai with no office, staff or phone number in Puducherry. Setup and go-live training are done on site by travel, and support after that is remote and on WhatsApp with the person who built the system.
Mainly at registration and follow-up. One UHID per patient, searchable by mobile number, keeps a returning out-of-district patient on the same record, and reports can reach them through the patient app or a secure WhatsApp link once they are home.
Billing is GST-native, with cash, insurance and TPA claims on the same bill and charges captured as they occur on the encounter. If your payer arrangements are unusual, confirm the configuration on the call before go-live.
Both. Modules are switched on selectively, so a clinic may run registration, EMR, pharmacy and billing alone. See clinic management software and nursing home software.
You message on WhatsApp and it is looked at remotely, usually over a screen share. It is quick, and it is remote. Nobody walks into your hospital within the hour, because there is no local team.
The working framework is 30 days to go live where scope permits, against a scope agreed up front. Inside that period sit the data migration, the branding, the counter training and the first week of close support.
Tell us how you work today. We will show you what the platform would look like for you, and give you a clear scope and timeline.
Founder-led · Chennai, India · Built and supported by the person who wrote it